皇家游戏APP

售后服务

Service

务中心

       皇家游戏APP售出后的维护质量和后续支持是客户最关心的问题,也是对一卡通皇家游戏APP生产商实力和发展能力的一种体现。深圳市凯帕斯科技有限皇家游戏APP是门禁系统、停车场管理系统、考勤系统、电梯控制系统、巡更系统、消费/POS等一卡通系统的专业开发生产商,我们向用户提供的是优秀的系统与皇家游戏APP和科技人性化的技术维护,而非一般的传统贸易。但技术维护服务客观上有很强的地域性和个性化要求,因此我们针对每个用户建立了一整套包括用户档案在内的严格的项目管理制度,对每一个项目进行技术跟踪和日常维护;并指定专人负责跟进。 


(一)以下情况不属保换、保修范围 

(1)YINBUZHENGCHANGCAOZUOJIRENWEIHUOZIRANZAIHAI(RULEIJI、DIZHEN)ERYINQIDESUNHUAI; 

(2)ZIXINGCHAIXIEGAIHUANJINEIRENHEBUFEN(RU:XIANLU、LINGJIAN)HOUZAOCHENGSUNHUAI; 

(3)FEIWOFANGZHIDINGDEZHUANYEJISHURENYUANZHIDAOANZHUANGERYINQIDEGUZHANG。 


(二)皇家游戏APP保修、维护 

(1)FANBENHUANGJIAYOUXIAPPSHENGCHANDEYINGJIANHUANGJIAYOUXIAPPRU:KONGZHIQI、GANYINGTOU、FAKAQI、DIANYUAN、DIANNAOLIANWANGJIXIANQIDENGBAOXIUSANNIAN(JUTIFUWUBIAOZHUNJIANXIABIAO:《SHOUHOUFUWUBIAOZHUN》)。 

(2)KAPIANZAISANGEYUENEIFASHENGZHILIANGWENTI,BENHUANGJIAYOUXIAPPBAOHUAN。 

(3)DIANCHASUOSANNIANMIANFEIWEIXIU,CILISUOSANNIANMIANFEIWEIXIU,ZHONGSHENWEIHU。 

(4)BENHUANGJIAYOUXIAPPTIGONGDUIHUANGJIAYOUXIAPPDEZHONGSHENWEIHU。 

(5)BAOXIUQILIANGNIANJIESHUHOU,BENHUANGJIAYOUXIAPPZHUDONGYUYONGHUFANGQIANDING:“WEIHUHETONG”。 


(三)如用户在使用过程中出现问题本皇家游戏APP实行以下几种形式服务 

(1)DIANHUAPAICHUGUZHANG。 

(2)RUANJIANTONGGUODIANZIYOUJIANHEYUANCHENGJIANKONGWEIHU。 

(3)HUANGJIAYOUXIAPPTONGGUOKUAIDIHUANGJIAYOUXIAPPFAHUIHUANGJIAYOUXIAPPKEHUFUWUBU,FUZEZAIERTIANNEIWEIXIUHOUFAHUI。 

(4)SHANGMENFUWU:YONGHUTONGZHIBENHUANGJIAYOUXIAPPKEHUFUWUBUHOU,KEHUFUWUBUQUERENFUWUXIANGMUJIGUZHANGBIAOMIANYUANYINHOUFUZEZAI8XIAOSHINEIPAIYUANBINGYONGDIANHUAXIEZHUFUWU,TONGSHIZAI48XIAOSHINEISHANGMENFUWU。 


(四)保修范围内或保修期外的维护,本皇家游戏APP将按以下方式收费 

       WOMENYIKEHUDIYI、FUWUDIYIDEZONGZHI,JINXINGXITONGDESHOUHOUFUWUGONGZUO,DUIHETONGSHEBEIXIANGKEHUTIGONGSANNIANBAOXIU,ZHONGSHENWEIHUDESHOUHOUFUWUZHENGCE。JUTIRUXIA: 

SHOUHOUFUWUBIAOZHUN 

 

       服务项目 

SHIJIAN

CAILIAOFEI

WEIHUFUWUFEI

DIYINIAN

MIAN

MIAN

DIER、SANNIAN

MIAN

MIAN

DISINIANQI

SHOUQUCAILIAOCHENGBENFEI

SHOUQUSHIDANGFUWUFEI


ZHU: RUKEHUYAOQIURUANYINGJIANGONGNENGDEGAIJIN、KUORONGBUZAIBAOXIUZHILIE,DANWOFANGYINGJIXUWEIKEHUTIGONGZUIYOUHUIDEFUWU。 

BENXITONGHUANGJIAYOUXIAPPSHEJIGENGXINHUORUANJIANBANBENSHENGJI,WOFANGJISHITONGZHIHEXIEZHUYONGHUJINXINGYIYUNXINGXITONGDEGAIJINTIGAO,BINGTIGONGRUANJIANXINBANBEN,SHIYONGHUDEXITONGCHUYUZUIXIANJINDESHUIPINGHEZUIWANSHANDEZHUANGTAI。  

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